Racami consultants are uniquely qualified to identify opportunities for process improvement in the operational workflows. Our vast experience with document solutions allow us to consider options that will include systems or procedures changes, technology and systems changes, workflow or work scheduling changes and outsourcing of print and/or assembly.

Our first step in the process is to help document the future state direction for the enterprise print management strategy that includes a recommended workflow and process models for:

• Document submission methods


• Document workflow (usage, handling, quality control, verification, assembly, as applicable)


• Unified digital and offset workflow


• Document and process automation


• Document production (output management, print, and supporting production output job tracking, reporting, accounting, and reconciliation processes as applicable)


• Document archival, revision, and preprint)

Interviews will be conducted with specific individuals who can provide both insight and technical information relative to the current state, pain points, and vision of the printing and document management. These individuals may include (but not limited to):

• Administrators and mangers who can articulate NCP’s business objectives and vision


• Information Technology (IT) personnel


• Data Management personnel


• Applications development and programmers


• Creative and graphic support


• Prepress


• Data Management personnel


• Print Center Operations


• Customer Service Representatives (CSR’s)


• Operation Manager(s)


• Scheduling and resource support

And as a result of the engagement, our customers will understand how to gain process productivity and efficiency and streamline internal document-related operations with regard to enterprise-wide printing
and the options and technologies available to achieve these desired results.